Goods can be exchanged or refunded within 14 days from date of purchase by either:
1) Return postal mail to:
ToysRus Ikano Power Centre
2) In person return to any ToysRus shop within Malaysia.
Unit S3D, Second Floor
No2 Jalan PJU 7/2 Mutlara Damansara
47800 Petaling Jaya, Selangor
*Return postage costs will not be refunded
DO NOT RETURN ITEMS BY POSTAL MAIL TO ANY OTHER SHOP THAN IKANO AS THEY CANNOT BE PROCESSED AT ANY OTHER STORE.
All exchanges / refunds must be accompanied by original receipt, packaging and all parts intact. All refunds will be processed by cash or credit upon proof of Toys"R"Us receipt
We regret that unsealed CD, MD, VHS, VCD, DVD, video game hardware and software, trading card games and all consumables sold are non returnable.
Delivery Charges are non-refundable. For merchandise with manufacturers' guarantee, customers are recommended to contact the distributors for enquiries and maintenance services.
Under normal circumstances, you get to receive your order less than 7 working days
(10 working days for East Malaysia) after payment confirmed.
For offline bank transfer, please allow additional 3 working days.
We reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs
- susceptible to fraud;
- your order is flagged up by our security systems as an unusual order or an order
- your billing information is not correct or not verifiable;
- the product is not available / in stock (any payments will be refunded)**;
- We reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs.
- there was an error in the price quote;
- we could not deliver to the address provided by you
**For credit card refund please allow 21 days for refund
**For Internet banking & ATM cash please allow 14-21 days for refund.
*Please note that at this moment we are unable to extend Star Card benefits to online customers