Pineapple Computer Information

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Pineapple Computer is a leading distributor of in-house brand and also other major popular brands of computer hardwares, peripherals and accesories.

We are located in majority Jusco outlets and nationwide.

HQ
Wisma Disccomp, Lot 135 Seksyen 92A, 3 1/2 Miles Jalan Sungai Besi
57100 Kuala Lumpur
Kuala Lumpur

GPS Coordinates : 
3.112995,101.708023
 
Central Region
AEON Taman Maluri 
AEON One Utama
AEON Bukit Tinggi
AEON IOI Mall 
AEON Wangsa Maju
AEON Kepong
AEON Mid Valley
AEON Rawang
AEON Seremban II
AEON Melaka Ayer Keroh
AEON Bandaraya Melaka
AEON Ampang Utara 2
Pineapple Computer Store (One Utama Basement Level)
Low Yat (2nd Floor)
Digital Mall (2nd Floor)
The Mines (4th Floor)
 
Johor Bahru
AEON Tebrau City
AEON Taman Universiti
AEON Permas Jaya
AEON Bukit Indah
Danga City
 
Penang
L3-13A, LEVEL 3, ICT @ KOMTAR, JALAN PENANG

Ipoh
MyDin Mall Meru Raya
 
Kuantan
0101 IT Centre
East Coast Mall
 
Kuala Terengganu
MyDin Mall (Jalan Sultan Muhamad)
 
Kota Kinabalu
Kompleks Karamunsing
Megahlong

Shop Overview

Company Name SC-PNP Edaran Sdn Bhd
Company Registration Number 116645-K
Shop Name Pineapple Computer
Shop Address Wisma Disccomp, Lot 135 Seksyen 92A, 3 1/2 Miles Jalan Sungai Besi 57100 Kuala Lumpur Kuala Lumpur
Shop Phone Number 03-79876266
Shop Mail Address pineapplecomputer88@gmail.com

Payment Options:

Credit Card

Both credit card and debit card with VISA / MasterCard brand logo are accepted.
We only accept Malaysia, Singapore and Japanese cards.
 

Internet Banking

You can pay Rakuten through iPay88 site. If total amount fixed, you can pay on this purchase transaction. Or if total amount has not fixed yet, you place order at first and merchant will update, after that you can pay from purchase history.You have to have these online bank account below and can be used :
   
 

ATM / Cash Bank-In

After total amount fixed, you can go to ATM or Bank and pay. Please pay to our bank account below :
NO PERSONAL CHECKS ACCEPTED

  • Bank Name : Maybank
  • Account Number : 5644-8140-3427
  • Account Holder : Rakuten Malaysia Sdn Bhd

  • Bank Name : CIMB
  • Account Number : 8001327902
  • Account Holder : Rakuten Malaysia Sdn Bhd
Please note that we will issue a refund by Rakuten Super Points when the order is canceled.

Celcom AirCash

Celcom AirCash is a mobile financial service available exclusively for Celcom subscribers to do online & mobile payment, send money & reload airtime immediately anytime, anywhere on your mobile.

Shipping Options:

Pos Laju (West Malaysia)

Poslaju tracking: http://www.poslaju.com.my/track.aspx

Shipping Area Peninsular Malaysia Sarawak Sabah
Shipping Rates First 500 gm Add 250 gm First 500 gm Add 250 gm First 500 gm Add 250 gm
RM4.50 RM1.00 RM 7.50 RM 2.00 RM 8.00 RM 2.50 
Estimated Delivery 3~5 working days 7 working days 7 working days
 



How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight.
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address.

Do you ship to my area?
We are currently shipping to Malaysia nationwide (West & East Peninsular Malaysia).
 
When will my order arrive?
Under normal circumstances, you get to receive your order within 5 business days from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days especially if it's a cheque payment.
 
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.

Poslaju tracking: www.poslaju.com.my

Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
 
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us at pineapplecomputer88@gmail.com if your order status is not shipped, otherwise check whether the shipping address is correct.
 
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.

Pos Laju (Sarawak)

Pos Laju (Sabah)

Ta-Q-Bin (Selangor)

Ta-Q-Bin (Penang, Ipoh, Johor Bahru)





Please inform in the remarks section on what time do you prefer your parcel to arrive.

For real time tracking, please visit http://my.ta-q-bin.com

(Printer) Free for KL area

Poslaju tracking: http://www.poslaju.com.my/track.aspx

Shipping Area Peninsular Malaysia Sarawak Sabah
Shipping Rates First 500 gm Add 250 gm First 500 gm Add 250 gm First 500 gm Add 250 gm
RM4.50 RM1.00 RM 7.50 RM 2.00 RM 8.00 RM 2.50 
Estimated Delivery 3~5 working days 7 working days 7 working days
 



How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight.
To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address.

Do you ship to my area?
We are currently shipping to Malaysia nationwide (West & East Peninsular Malaysia).
 
When will my order arrive?
Under normal circumstances, you get to receive your order within 5 business days from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days especially if it's a cheque payment.
 
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.

Poslaju tracking: www.poslaju.com.my

Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
 
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us at pineapplecomputer88@gmail.com if your order status is not shipped, otherwise check whether the shipping address is correct.
 
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.

Return Policy

7 days return or exchange policy

If you are NOT satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the receipt date and issue a exchange.
All we ask is that the product is...
-          not used
-          in the same condition you received it
-          in the original box and / or packaging

We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.

However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
 
Return or exchange procedures
Please request for return or exchange by emailing us at pineapplecomputer88@gmail.com within 7 days from the day order is received. You have to include the following details in the email:
-          Order no:
-          Contact no:
-          Product to return or exchange:
-          Reason for return or exchange (so that we can improve!):

Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.

In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email pineapplecomputer88@gmail.com first so that we can provide you with complete return instructions.
 
 






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