Both credit card and debit card with VISA / MasterCard brand logo are accepted. We only accept Malaysia, Singapore and Japanese cards.
You can pay Rakuten through iPay88 site. If total amount fixed, you can pay on this purchase transaction. Or if total amount has not fixed yet, you place order at first and merchant will update, after that you can pay from purchase history.You have to have these online bank account below and can be used :
ATM / Cash Bank-In
After total amount fixed, please pay to our bank account below and send us proof of payment to firstname.lastname@example.org : CHECK PAYMENTS NOT ACCEPTED
Bank Name : Maybank
Account Number : 564481403427
Account Holder : Rakuten Malaysia Sdn Bhd
Bank Name : CIMB
Account Number : 8001327902
Account Holder : Rakuten Malaysia Sdn Bhd
*Please note for any/all offline payment balance/refund, any/all refunds issued will be via Rakuten Super Points.
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SKYNET Courier Service or Poslaju
How much is shipping? Currently we provide free shipping on selected products for whole Malaysia including Sabah, Sarawak & Labuan. Else shipping fee will charged based on destination of buyer. Do you ship to my area? We are currently shipping within Malaysia only. When will my order arrive? Under normal circumstances, you get to receive your order within 3-5 working business days (4-6 worker business days for East Malaysia) from the day you place your order and make payment. Can I track the shipping? Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier. SKYNET: http://www.skynet.com.my Poslaju tracking: http://www.poslaju.com.my/track.aspx
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available. What if I haven't received my order? Something might have gone wrong if you still haven't received your order within 9 business days after you've placed your order and made payment. The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct. If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
SKYNET Courier Service - East Malaysia
FREE SHIPPING - Within Peninsular Malaysia
7 Days Limited Goods Exchange Policy
If you're not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the order date and issue you an exchange.
All we ask is that the product is:
in the same condition you received it
in the original box and / or packaging
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this exchange policy to resellers of our product.
Return or exchange procedures
Please request for return or exchange by emailing us at email@example.com within 7 days from the day order is received. You have to include the following details in the email:
Product to return or exchange:
Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged. In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), goods exchange will be processed.
Just don't forget that before you ship anything back to us, please email firstname.lastname@example.org first so that we can provide you with complete return instructions.